Shipping policy

This policy covers orders placed on neuralsanctuary.com. Orders placed through TikTok Shop follow TikTok Shop's shipping rules instead.

Shipping costs

Shipping costs are shown at checkout, before you pay.

Where we ship

We currently ship to: United States

How long it takes

Some product pages show an estimated delivery time. When they do, we ship in time to meet it. Otherwise, we ship within 30 days of your order. If we can't, we'll email you before then (see "If your order can't ship on time").

Tracking

When your order ships, we'll email you a tracking link so you can follow it.

Lost or damaged parcels

If your parcel is lost, or it arrives damaged, email us at jacob@neuralsanctuary.com with your order number. You choose: a free replacement, or a full refund including shipping. For a damaged item, please include a photo of it. See our Refund policy for details.

If your order can't ship on time

If we can't ship your order in time to meet the estimated delivery time on its product page (or within 30 days of your order, if the page shows none), we'll email you before then. We'll tell you the new ship date, or why we can't give one yet, and you can choose to wait or to cancel for a full refund, including shipping. If you cancel, or if we cancel because we can't ship your order, we'll refund the full amount you paid to your original payment method within 7 working days. We never give store credit in place of that refund.

Questions

If you have a question about shipping, email us at jacob@neuralsanctuary.com.