Refund policy

This policy covers orders placed on neuralsanctuary.com. Orders placed through TikTok Shop follow TikTok Shop's refund and return rules instead.

The 30-Day Less Phone Guarantee

If it doesn't help you use your phone less, ask within 30 days of delivery and we'll refund you.

You decide. We don't ask for proof or a reason, and we won't argue with a request made within the 30 days. The only limit is one guarantee refund per customer (below).

You keep it. You don't need to send anything back.

What we refund. The price you actually paid for each item, after any discount, plus the sales tax charged on it. For a kit, the price you paid for the kit,
plus its sales tax. The original shipping cost isn't refunded.

When. We issue your refund within 2 business days of your requested method. Your bank or card issuer then takes its usual time to show it.

The window. Ask within 30 days of the day your order is delivered.

One guarantee refund per customer. It covers one whole order: you can ask for a refund of everything in that order in one request. If we've already given a
guarantee refund to the same email address or shipping address thee request.

Every product we sell today is covered with no return needed. Is to be sent back, its product page and this policy will say so, including who pays the return postage, before it goes on sale.

How to ask. Email us at jacob@neuralsanctuary.com. Include your order number if you have it, so we can find your order quickly.

Damaged, wrong or lost items

If your order arrives damaged, we sent the wrong item, or your parcel is lost, email us at jacob@neuralsanctuary.com with your order number and what happened. You choose: a free replacement, or a full refund incl

For a damaged or wrong item, please include a photo of it. This see above, which asks for no proof.

Cancelling before your order ships

If your order hasn't shipped yet, you can cancel it. Email us with your order number, and we'll cancel it and refund the full amount you paid, including shipping. Once an order has shipped, it can't be cancelled; the guarantee above applies once it's delivered.

If we can't ship on time. If we can't ship your order in time to meet the estimated delivery time on its product page (or within 30 days of your order, if
the page shows none), we'll email you before then. We'll tell y we can't give one yet, and you can choose to wait or to cancel. If you cancel, or if we cancel because we can't ship your order, we'll refund the full amount you paid, including shipping, to your original payment method within 7 working days. We never give store credit in place.

Questions

If you have a question about a refund, email us at jacob@neuralsanctuary.com.